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Customer Service Management | Advanced Call Center Reservation System

Unified Broker Platform | Network of Taxis, Vans, and Shuttles

Flexible Ridesharing | Route Optimization

Fare Payment Collection | Postpaid Invoice and Billing

Customer Service Management | Advanced Call Center Reservation System

Unified Broker Platform | Network of Taxis, Vans, and Shuttles

Flexible Ridesharing | Route Optimization

Fare Payment Collection | Postpaid Invoice and Billing


EMPOWERING TRANSPORTATION MANAGERS

  • Riders have multiple methods to book a reservation. Riders can call our advanced call center, and either book through our Smart Interactive Voice Response (IVR) system, or connect to a customer service representative. Additionally, riders can book online through the self-service rider portal or download our smartphone app.
  • Our unified broker platform is composed of a network of transportation providers that utilize several vehicle types to transport riders including Taxis, Vans, Wheelchair Accessible Vehicles, and Shuttles.
  • Several payment options exist for fare collection and it includes transaction tracking for accuracy and auditing capability.

  • Quality Assurance and On-Time Performance is monitored in real-time by dispatchers to provide the best service and maximum customer satisfaction.
  • Routes are optimized, simulated, and planned to balance customer convenience and cost, thereby increasing efficiency
  • Automatic Vehicle Location (AVL) data is continuously logged and recorded to provide dispatchers the tools to manage the fleet network and replay any route.
  • All trip data is automatically recorded in our billing system for easy and accurate invoicing to automate the billing process.

CONNECTING RIDERS AND DRIVERS THROUGH INNOVATION

  • Improved rider experience and shortened wait times.
  • Riders can book on our online self-service rider portal or an app on their smartphone.
  • Easy communication between the rider and driver without exposing their private phone numbers.
  • The rider can track the vehicle on a map while they are waiting for the driver to arrive and get a real-time estimated time of arrival.
  • Flexible payment options including credit card, custom card, or wallet.
  • At the conclusion of the trip, the rider can rate the driver in multiple areas to measure quality assurance and to improve customer satisfaction.

our transportation management is powered by IT Curves software








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